Commissionaires - Calgary

Worst customer service experience.The Finger printing processing staff was highly rude and condescending (didnt even bother responding to a thanks “twice”). The The whole staff seemed uninterested in sharing information and guiding the people coming there for service and going through the process for the first time. The guys still seem to be on the “power trip” after retirement.No pricing schedule was displayed/ shared or discussed prior to the service. No detailed invoice was provided except for a credit card teller bill.

The old man who gave fingerprint service is very rude and has zero interest in his job. Everything he said to me showed his disdain and contempt. This is a job that does not require any academic qualifications, IQ, or work experience. Anyone with a normal mind can do this job. But Commissionaires Calgary hires someone unsuitable to do the job.

As a new immigrant, I had never expected that the first time in my life I would experience discrimination, scorn and rude treatment was at this company. The old man in charge of fingerprint has no interest in his own work, and his rudeness, contempt and disdain for customers are written on his own face without any cover.

Terrible experience with using the Commissionaires for fingerprinting RCMP check. I was extremely specific with the check I needed. The guy said, “I do this all the time.” My understanding now is that he consistently does his job WRONG! They provided no itemized receipt, just the payment receipt. It’s now been over 100 days and I’ve gone to another agency and was told by them, that the Commissionaires should have provided a DCN (document control number). I have followed up with the Commissionaires multiple times and this same guy is always there. He has only said that I need to follow up with the RCMP. Who at the RCMP? He won’t say. I have no idea where my personal information has gone to. The RCMP needs to REVOKE the COMMISSIONAIRES ACCREDITATION as they are HIGHLY INCOMPETENT!! STAY AWAY!! Use any other provider. I recommend using Canadian Legal Resources Centre. I went there to submit a new request - since I have no idea what happened to my submission from 100 days ago!! They were extremely professional and knew exactly what I needed. They not only provided me with a DCN but also the proper RCMP contact information, in the event that I don’t receive my document in a timely manner.

Came here for citizenship fingerprinting and after 2 months my records were still not received. Came back and told them about it and the person said oh it's a delay by RCMP and it's normal. Finally decided to go somewhere else and within 2 weeks fingerprints were received by CIC. Horrible service and they don't even admit when they have screwed up.

The man who does the finger printing and criminal record checks is beyond incompetent. I've been waiting for almost 4 months to hear back from the RCMP and they say they never received my request. As it turns out there is a DCN (document control number) generated when a request is submitted. I was never told about this by the commissionaires and as such I have to assume that they have no idea what they are doing and that they never sent my request to the correct people.

Commissionaires is Canada’s largest private sector employer of veterans and the only national not-for-profit security company.My employer told me to get a fingerprint from the Commissionaires office.So went to Commissonaires office this afternoon for a fingerprint service.The receptionist welcomed me and soon a gentleman helped me with the paperwork.It was very quick and professional.Thanks Commissionaires.

Excellent communication, courteous staff. Took the time to walk us through the requirements for a finger print and set us up with the next steps

Their fingerprinting services are terrible and absolutely horrible customer service.We were getting fingerprints done to send off to another country for background check and what we got was absolutely childish.We had explicit instructions from immigration Canada to which the person who was performing absolutely refused to look at; the service and the product we received was horrifying.What we received looked like a photocopy from a 20 year old elementary school photocopier that was never serviced and ran out of toner months ago.I questioned the quality with the person who had done them and they were extremely rude and said the prints were perfect for sending away to another country.We approached our lawyer and asked them about the quality we received and it was of their opinion that what we received is no where near the RCMP standards for doing a background check.Commissionaires should be ashamed of their fingerprinting services, especially if they are supposed to be RCMP accredited.Unfortunately I will not publicly post photos of the fingerprints as we do not want the prints to be floating over the internet, however I will take some clips of the pictures to show the quality of what we received.