Pfaff Sewing Centre Of Vancouver Ltd

Hanna, the lady that helped teach my wife and I about the sewing machine we bought there was awesome. Very patient, explained set-up procedures in detail, etc. She is definitely an asset to that business. Thank you, Hanna. Keep up the great work.

As of April 17 2023, Still no repair completed on this machine. You would thing that after 3+ years someone would make an effort to get this machine repaired or even respond that the cannot do the work. WORST service in the world!My sister has been waiting for her sewing machine to be repaired for 2 YEARS!! She has been to the store on more than two occasions to pick up the machine, 'supposedly ready' and still does not have her machine. The latest (last two weeks) is that it has been repaired but doesn't work and they have no idea when it will be repaired. Be aware when taking your machine to this location for electronic repair. If they don't have the ability to repair the machine they should say so! They seldom answer the phone and leaving a message is impossible as the mailbox is always full. Occasionally, they will cal you back. She wants her sewing machine back!

Amazing customer service! Friendly, knowledgeable and truly happy people work here. Sabine is the consummate teacher who is always kind and patient and will answer any questions you have with her excellent repertoire of sewing knowledge. This is the place to go if you have questions about machines, repairs, sewing etc. If you see James there, he knows everything in the industry and is more than happy to help with a smile! This a business I trust and is the only place I bring my Pfaff machine to service. I will be back. Thanks so much for the excellent job on fixing my Pfaff sewing machine!!

I had my machine serviced. They did a great job making my aging piece of equipment run smoothly again. Full complement of hard to find accessories, machine oil, bobbins in stock. She was super nice and knowledgeable about the equipment. Coming back to purchase a new machine confident there will be great service for it in the future.

Contacted this store multiples times to try and source a missing part for my machine. Each time they said they would get back to me and then never did. They told me the manufacturer was closed due to Covid but after contacting a different Pfaff retailer I found out that the manufacturer had reopened and that this store had lied to me about it being closed until further notice" in order to avoid helping me with my simple problem. If you need help with your Pfaff do not bother going here

This experience incetified me to consider more local shops when purchasing specific goods.Great and reliable service at Pfaff's on Granville. I had an issue with my machine...no questions asked and they gave me a new one. The owner even gave me some durable thread and a box of needles for my hockey gear free of charge. Buy local instead of Amazon!! No regrets! One happy customer left this neighbourhood shop.

Exceptional service. Kind and thorough! Couldn’t recommend them more.

I called from the Sunshine Coast & Sabine arranged for repairs on a day I would be in the city. I was able to return in the afternoon to pick up my Pfaff 1199 before going to the ferry. I was very happy with the service & the repair. My 41 year old sewing machine is working like the day I bought it (I broke it myself so no reflection on the brand's durability).

The staff here are kind, knowledgable, and helpful. I've purchased a new sewing machine, a used serger, and an iron here. Fantastic customer service both on the phone and in person. Will be back!

I searched and searched Vancouver for a sewing store where it felt cozy and welcoming. Pfaff on Granville hit the mark. Sabine and crew are friendly and helpful. I bought my Pfaff sewing machine and couldn't be happier. And when I wanted to upgrade - no problem. They took back the machine I had bought a few months earlier and I only had to pay the difference in price to get the fancier machine. And when I had questions about the machine (the different razzle dazzle things it could do) - again, no problem. Sabine hosted me in store for a free lesson and has answered my many emails and phone calls with instructions and helpful tips and tricks. My friends have now bought their sewing machines from Pfaff and are too enjoying the fantastic service and help.