Newtex Ltd

Went in for a dress alteration by Janet and she did a fantastic job adding darts and a hem! She was very respectful to wear a mask and maintain as much distance as possible to ensure we both felt safe. The woman at the front desk was also very friendly.

We've been customers at this location for 15 years. However, we just went in with a garment that they cleaned but hasn't been worn. When we took it out of the closet (still in the garment bag), it's clear that they actually never did clean it. In fact, it was filthy. So, we took it back and got a total runaround. The attendant didn't see any stains because (as she said), her eyesight isn't that good. The boss was unwilling to re-clean it with any urgency (needed for an upcoming wedding), and they had no suggestions as to what to do. After 15 years, we're no longer going to use this cleaner.

Excellent service and great quality of work. Definitely my top choice for dry cleaning and alterations in the region. Like with any service based business, they have heavy traffic times wedding, proms etc - plan ahead to avoid disappointment and get your stuff dropped off early.

The team at Newtex are amazing! Candice is a sweetheart at the till and Janet, the tailor, can sew almost anything you could think of! Amazing job ladies!

I had purchased my wedding dress second hand. It had not be cleaned yet, which made me a little nervous it would still looked stained from the previous person. I took it to Michelle and her team, they got it all cleaned up and looking brand new! Once it was cleaned I met with their tailor, Janet. She was welcoming and easy to work with. When something didn't feel exactly right she had no problem making the adjustments. It was a very comfortable experience, I would definitely recommend!

We experienced the ultimate customer service experience when we left our dry cleaning for a wedding past closing time on a long weekend. Michelle the Sales Manager and Olivia at front desk arranged for us to pick up the clothes specially on a Sunday just so we didn't have to sacrifice the wedding attendance attire. Wish all establishments could be like this.

BEST CLEANERS OUT THERE! I am from out of town and no cleaner around would clean my dress. But I had family that lived in the Waterloo area so I decided to try it out. I am beyond thankful I did. They didn’t clean it once, but twice to ensure I was satisfied. I can’t believe they were able to get a 2 year old stain out of my prom dress. I am so beyond thankful for all that there company did and the sales associate Candice who was so kind in making sure my every need was met! You won’t regret your decision to go there!

Staff was very friendly and dry cleaning was done just in time. Lately I could not find a shirt that fit and I was unfamiliar with tailoring, but the staff member there gave me a lot of advice and help regarding it, and the best times to visit for that service. Highly recommend going here for any clothing services!

Where do I start? I hadn't been to the dry cleaners forever, but I got tired of washing and ironing so I took 18 shirts in for cleaning. The reason for the18 was that every third shirt was free, so basically I would get 6 shirts cleaned for free. The price worked out to around $45+. I also asked for a couple of buttons to be sewn on with holes. I was asked if I wanted starch which was free so I said yes. I came back when they were ready and they told me the price was around $75. I was really upset by having to pay an extra $30. When I asked why they informed me that some of the shirts were different materials so they charged more. After arguing with the girl for a refund she said she would talk to the manager. They would not refund my money but gave me a store credit for only $17.50 which is less than I should have gotten. The tailor did a great job with the buttons but during the cleaning process two other shirts came back to me, each with a missing button. There was no starch in the shirts as they had promised. One white shirt had obvious stains on it that they missed. I had to return it three times before it was cleaned. I asked the girl to put a note on it because the employees weren't cleaning it. Had to wait 3 days each time I took it in. The people working behind the counter seemed really friendly and eager to help but I feel cheated by the job that was done. One last thing, they had a promotion running that for every $10 you spent you would get a card stamped and after you had ten stamps you would get free service. I asked why they hadn't told me about it and could I get a stamped card now seeing that I had just spent over $70. She refused. Not a nice place!

I have been using Newtex at multiple locations for many years now. They have done exactly what they say they would every time. Today, they went over and above. I picked up my cleaning today and they cleaned some pants that I wore on a recent vacation. They found something I missed before I took the pants in…..and gave it back to me. Thanks so much for your honesty.