Inquiring Little Minds

Very unprofessional and inexperienced. Staff gets overwhelmed easily. Expanding so fast without focusing on problems of current centres makes me think its all about getting all that provincial funding at the expense of the kids.

We have been with ILM for 3 ish years. We have had a positive experience, our kids teachers communicate really well over the app! Our kids come home happy and tuckered out which makes us happy. They do a lot of art and outdoor play which we appreciate. The staff is all wonderful and many staff go above and beyond which is awesome!

Our family was very excited for the Pipers location to open up. Unfortunately from the day we started it was extremely chaotic and disorganized. There was no consistency with staff and a lack there of.I ended up pulling out my son due to a very irrational sick policy where apparently a runny nose after playing outside was grounds to be sent home. Many other families at this facility had the same issue. When I tried to have a conversation with staff about this, there was no critical thinking regarding their policy. I then tried to speak with the owner refused to have phone conversation.It is very unfortunate there are so few options for working families. However I would definitely not recommend this one.

We love this daycare. Great staff, great facility. Pick up and drop is a huge benefit. Also, my two children love going there. It has been so wonderful to see how much they've learned in just a few months. Excellent job, ILM teachers! ❤

Leaving ILM was the best decision we ever made for our child. This organization seemed far more focused on expanding their business than providing good service to families. Very poor communication, no connection or interaction between parents and caregivers, an overly strict illness policy that encouraged parents to not disclose illnesses, and a yard with little shade in the summer so our child was always overheated. We didn’t feel as though proper potty training supports were provided, and despite multiple requests not to, staff insisted that our child nap during the day, making our evenings far more difficult on daycare days. Our new daycare in comparison has provided incredible service and communication, and our child is excited to go to daycare every day unlike with ILM.

Unfortunately we had a bad experience with this day care. The management is extremely unprofessional and lacks good communication skills. The level of care for our boys was not up to my standards sadly. My child one day was wearing no underwear and someone else’s pants meanwhile his backpack was equipped with extra clothing items. My contract was threatened many times based off of information the staff took from my 2.5 year old. I have never been more disappointed in a day care facility in my life. I have never left a bad review for anything in my life but felt compelled to share this as I knew many families who felt the same way.

Hesitant to write review based on ILM'S unprofessional replies and lack of accountability. My child was enrolled in their facility for 4 months and we had nothing but issues. I agree with others that communication was disorganized and information inconsistent, staff didn't follow their own policies at times regarding injuries and drop off times etc, overly strict illness policy keeps parents from making a working wage and staff was overwhelmed easily asking often for early pickups. I was disappointed in our experience and after talking to other parents in the community I know I'm not alone. I feel since daycare availability is low, facilities like this can get away with running their business for themselves and not for the kids. I don't wish our experience on any other parent.

I have to agree with others that have left reviews of this daycare, just from our own experience. I think they have potential, but as other have voiced, inexperienced staff, chaotic and disorganized. The communication is confusing and conflicting at times. It does appear they are more concerned with expanding than dealing with the issues at current centres.I was not going to leave a review and just move on. The thing that really upset me was the post on their page. They are working hard to make their program better to deal with kids dealing with trauma, behavioural issues and kids needing extra support. They just removed my child, who they said they could easily manage, and had support already set up with cdc. They were constantly pressuring me to leave. The CDC worker told me he never experienced a daycare doing this and felt what they did was very unprofessional. I’m not sure how they can make these kind of promises to parents to be able to support kids needing the extra support, when they refused to do it for the kids they already had. Just proceed with caution with this daycare. I would hate to see another parent put into the situation we were in