Massage Envy

My therapist (Tsia) is awesome. He always does an incredible job listening, and works hard to give amazing results. He was able to give my sore, tired body incredible relief with great attention to everything I asked for. He is efficient, kind, and skilled, and I am so grateful to have such a great massage therapist!

Emily P = RUNDon’t book with Emily P. She is very unreliable. Months ago I have booked with her and rebooked with her to only have my massage cancelled and moved because she no longer could do them.Fast forward to tonight…… I figured I would give her another chance for an upcoming massage as was just called to be notified she will not be able to keep my appointment.So if you want someone you can count on book with any body but her.Massage envy should end her contract she gives them a bad name. If this is was my business she would be gone.Not only is she creating unhappy customers but she is creating a lot of work for the massage envy staff.Please confirm when she is off the payroll.

The masseuse had a hard time understanding my needs and what I was saying as to why I am here she was not friendly but more on the stern side which made me want to leave from the beginning. At the end of the session 90 min yet, of course was told to drink water and then said they were not allowed to give a glass of water due to Covid? NOT MY EXPERIENCE ANYWHERE ELSE in all of Minnesota! ( and I work in healthcare! )I was quite thirsty and light headed and felt thisnot a safe-way for me to drink ve home scrounging around to buy bottled water as well as other clients to have to leave in the same way. while most massage places encourageI hydration they at least could have offered a small plastic cup of water from the sink even! I-have been to many of these and WOULD. NOT RETURN HERE VERY AMATEUR INTERMS OF CUSTOMER SERVICE and felt that their concept of massage is more like a manicure rather than a helping healing experience blasé environment. Very disappointed and felt sad about the experience. Although I have been to a few Massage Envys based on this experience am questioning their expertise and understanding as to the purposes of massage which for some is part of their recovery from muscle over use which is true in my case, and not just a light pampering. I left feeling empty and in need if water too but 2 stars because I stuck it out hoping it would get better also as mild as it was something is better than nothing. I was able to stretch more at least. Very empty experience DO NOT GO TO THIS LOCATION! PS I never write reviews but had to in this case ( thats how bad it was!

I have a membership with massage envy. Last month I had to cancel at 8 AM the day of the massage because I was having a coughing attack. I was charged for the massage appointment because I did not cancel at 10 the previous night. Today they are charging me again for a missed appointment I had down for 1030 they sent me a math text message they said it was at 9 o'clock I have it down as 1030 They are still going to charge me for this appointment I am so p***** off at massage envy now I have to go in and cancel my membership and they will discuss what happens possibly a fee fine again

Scott is amazing. He gives the best deep massage. His techniques are phenomenal and I walk out of there with no pain and relaxed.

Lisa was my massager for the day and I walked away very pleased with the service. I was personally looking for a more firm massage due to my work as a server and that is exactly what I received! She made sure to communicate next steps and also had frequent check ins. My target areas were met and I am looking forward to returning to this wonderful location to see Lisa again. 10/10 would recommend.

I am a member at Massage Envy in Plymouth, MN. This morning I awoke with a sore throat, so I thought I should probably not have my massage this afternoon. I reached out to the location and let them know I had a cold and that I should probably not come in. I asked if I could cancel. They cancelled my appointment and charged me 50 % of the cost. I ended up speaking with the director (I don’t remember her name) who held firm to charging me. I told her if they were going to charge me, I would happily come in for the session and she said they could not, since I already told her I had a cold. Her unwillingness to work with me regarding the situation is completely unacceptable. I could have gone in for my massage without saying a thing and potentially exposed my therapist but I did the responsible thing by attempting to cancel my appointment. I absolutely should NOT be charged for trying to keep the employees healthy and unexposed! You would think that post COVID they would do more to keep their employees safe by allowing same-day cancelations due to sickness. Their policy indicates that they don't care if their clients come in sick.

Updating from 2 stars to 4 because the manager finally got back to me about my experience with a very rude and unprofessional receptionist. That person no longer works there so it made me feel better about going back and giving it another shot. I am still disappointed that the therapist I really liked left to go somewhere else but I’ve got a couple prepaids to use up to try and find someone who might be as good. Finding a good massage therapist is like finding a new best friend as an out of state adult. Will update if I find someone I would highly recommend :)

My son had a cervical sprain and the sports massage therapist did wonders for him! He was able to recover quicker and is back to playing basketball! Professional, caring, listened to his needs and made him feel comfortable. Highly recommended! Not to mention, the receptionists are all so knowledgeable and friendly!

Alex (Director) cancelled all my appointments without my consent because I said being canceled three times in a row is unacceptable. Alex said it was fine because I was rescheduled which is not true. Having to wait another 2 weeks for your next regular appointment is not being rescheduled". I get massages every 2 weeks. This location is poorly managed and was constantly ruining my massage schedule. No one called me to inform me that my last appointment was moved to 30 minutes sooner