Hilton Garden Inn West Edmonton

If there was a minus I would give it minus 10 . I will be contacting the board of health for sure. Very unsanitary and not to forget the water got mildly warm at best and should not be allowed to operate a business that way. When I questioned the temperature and I am not exaggerating I was told it was normal. Maybe 70 degrees at best. Bathroom was littered with hair from the previous guests and fridge had left over opened pop. Terrible

Absolutely the best service ever, spent the weekend there, house keeper did an absolute stellar job at taking care of the room.

Alongside the hilton name I guess we had higher expectations. This hotel did not impress us at all. Although we were welcomed with friendly staff the rooms are very outdated and they could have been much cleaner. Our jacuzzi suite did not have robes and the tvs were small and were also in very awkward parts of the room. The breakfast could have been great if the chef wouldn't have majorly overcooked my eggs but the selection of what to eat was nice. We decided that we would find a different hotel next time since there are many close by hotels to choose from.

Stayed here one night this past weekend.Pros:(1) Good location. Nice, clean rooms with good air conditioning.Cons:(1) No air conditioning throughout lobby, hallways or elevators (can be extremely tough during warm days).(2) Bring your own toothpaste! I asked front desk for toothpaste and they said it’s only available for purchase in lobby. They tried to charge $7.00 for a travel sized Colgate!!!! Unreal.(3) Front desk had an Asian lady who couldn’t even tell me what time the pool opens or closes. She said “she’s new”. This place should train their staff to know basic information. Her answer to any question of mine ended with “I think”. She wasn’t sure about anything. It’s not her fault though because it’s on the Hotel manager to train her.(4) getting a hold of the front desk for any requests is not easy. Took me three tries before someone answered the phone. I asked for two bottles of water and he was quick in bringing them to my room (however, the water was WARM).

This hotel was rough. I thought a hotel under the Hilton name would be decent, but everything about our stay was awful.- the beds are incredibly hard. If you like sleeping on a slab of wood this might be the place for you, otherwise I would avoid it.- The pillows were flat, hard, feather pillows that never fluffed up. Along with the hard bed this made for a very uncomfortable sleep. They did give us some foam pillows the second night after we called the front desk to ask, but the front desk had to call me back 20 minutes after I had made the request to ask me what I had asked for.- the rooms are older and don't have any USB outlets in the room. The front desk also doesn't have any outlet USB blocks, so if you don't have one there is nothing they can do.- there is no air conditioning and the temperature doesn't go below 18.5. Luckily the window can be opened a bit.- in our room the heater was LOUD. Like it would be fine the first minute or two after you turned it on then it was a constant loud screaming sound.- the hot tub was very dirty with dead skin making a visible film on the top of the hot tub when the jets" (if you can call them that) turned off. It was also very shallow so you were sitting a little scrunched up. It is also not very warm and very small for the size of the hotel.- the pool room looked like it was falling apart. the pool needs a good scrub around the tiles

Decent rooms with fridge, microwave, coffeemaker, desk and safe. Friendly staff, particularly the room cleaners and buffet hosts. Near West Ed Mall, so lots of restaurants. Few sidewalks though, not meant for walking in the area.

Bit of a late review, but our overall experience was great!! Check-in and out was smooth. The room looked and smelled clean, there were enough toiletries, and I appreciate the fridge and microwave being there (even if we didn't really use it, but good to know the next time we make a trip to Edmonton). Breakfast was good too.

I usually stay at the Home2 or Double Tree on 170th but I gave this place a try since the price looked good and the reviews seemed positive.I'll give this a full breakdown:The room we had was a suite, separate king bedroom to the main area, had two bathrooms which was very awesome for us, had a jet tub which was awesome also. The room was very clean and well taken care of but is older in style which didn't bother me at all.The room has a ton of towels and they still use small soaps and lotions which i prefer over the wall mounted units.---The room service menu is on the QR, which wasn't hard to find but I felt it could have been better. Some places I've been, you can order from the QR.The room service process is not as good as other places. There is no direct room service line, it says dial 001, but 001 only gets you to the front. I dialed it 4 times and always got front desk who had to redirect me each time. Not a big deal but worth a mention.The food from room service was exceptional in portion, I always order nachos at new places because I can really judge a restaurant by how much cheese they put on and how much effort they put into toppings. My nachos came tri stacked with cheese layered and a great portion of toppings with lots of sour cream and salsa. That's a 5 out of 5 in my book.The person who delivered really was friendly and went the extra mile which was awesome.The second night we ordered room service we ordered a club house and a chicken burger with balsamic or something it comes with a ciabatta. Instead we got two clubhouses so we called and addressed the mistake and the person came up a few moments later with a Cajun chicken burger instead (which was still the wrong item) my wife ate as much as she could but it wasn't what she wanted and we didn't want to call a third time to complain so she ate my onion rings and her side.---When we went for breakfast downstairs the process was a bit confusing, there is a ton of places to sit and they have a bit of a blend between self serve and full serve. Not really a big deal but I felt like usually self serve for breakfast should just be complimentary like most places are. Or if it's full serve then go 100% that way and don't do a bit of both.---The pool is a salt water pool I hear, but unfortunately it was closed when we stayed so I can't review it further. However when we went down to it the catering across the hall was super friendly to us and acknowledged us.---Front desk, on checkout I had told the Manager that we had an excellent experience but the room service the one night was a bit of a pinch point for my wife. He went above and beyond in the compensation for us. It was not expected to the level he went but in these difficult times in the economy and considering we had brought our daughter for a medical thing from very far away, it really meant a lot to us.---We will be back, as we come every 6 months for medical. This will be our go to from now on.

The customer service was amazing. Everyone was so friendly. Coffee wasn’t bad either. I was how ever disappointed in the room for the price. The room was outdated but very clean.