Dickenson Condo Management

I own a condo unit in London ON . The complex buildings are under their management. They are not acting like professional managing company. I have dealing with a small repair (patio storm door handle missing) for three more years , I have made calls /emails for so many times and it haven’t been able to get done yet!!! Some times they may answer, but it is without any action or follow up.

Exceptional Condo Management Company! With Dickenson, you never wonder where your condo fees are going. The company truly takes pride in *properly* caring for and improving all aspects of condo living - continuously cleaning, maintaining and upgrading the building and its features to ensure maximum comfort and value. Thank you for all that you do!

I moved into 695 Richmond 20 months ago, during the last lockdown. We have a good security team, decent neighbors and apparently we should have a gym and pool. My fees are $500 per month as a homeowner, which should include these items. When we bought our home we were told the gym and pool would be renovated soon. About a year ago drawings of the new space were put up, so we got excited. The roof had work done shorty after. Yesterday I went to check progress, and the notice on the door was dated March 24 2020..... No further work has been done. At this point, I don't think covid can be the excuse, since the roof was done last year. Upon calling today for an update I was informed that the board hadn't decided when to start. I would really appreciate if the board would make this a priority. I felt rushed and unheard today, and the lack of transparency on the renovation is concerning. Many individuals in our building rent from investors, and only live there for a school year and may not care. I intend on this being my home for a long time, and purchased based on the amenities. Please keep homeowners better informed. Listingings for this property always advertise this gym, and post the drawings in the lobby. If you don't intend to proceed, you should take them down.

I would highly recommend this company. They are professional and get the job done. I work very closely with Jennifer Dickenson as I am on our Board of Directors and am very impressed with her timeliness at getting jobs done, her professionalism when dealing with people, and her knowledge. The other staff I have had interactions with are the same - prompt service, friendly and professional. I am very happy Dickenson Condo Management are our Property Managers.

As a former director on our condo board, I very much appreciated working with Jennifer Dickenson. Experienced and knowledgeable, she consistently provides sound expertise on a wide variety of issues related to our condo corporation.Jennifer takes a calm, upbeat approach, keeping a balanced perspective especially when challenging issues arise. Everyone is treated with respect. She's professional, but in a friendly, accommodating way.As a property manager you have to wear many hats. It's a challenging business and more so during the pandemic when wait times for supplies, contractors etc is much longer. Jennifer regularly does her best to expedite this process and continues to work hard on our behalf.We're lucky to have DCM as our property management team!

So many issues with Dickenson over the 6 years that I have been living in my condo.- Communication is almost non-existent. I have been trying for 4.5 YEARS at this point to get a leaky crack in my foundation repaired, and I will go for weeks or even months without any sort of update from Dickenson, despite repeatedly requesting that they book contractors, or at the very least, update me on the status of things. At this point, they've entirely stopped trying, and I've had to take on all booking of, and communication with contractors on my own. It's like pulling teeth trying to get them to answer calls or emails, or to do their job at all in terms of coordinating maintenance requests and completing them in a timely manner.- A windstorm several years ago blew over most of my backyard fence, resulting in a protracted battle between myself, my insurance company, and Dickenson. Per Dickenson's own documents, insurable repairs to fencing are the responsibility of the management company / condo corporation, yet they continually denied responsibility, and continue to do so to this day. This was eventually resolved after several months, but Dickenson continues to state in updates and newsletters that they are not responsible for fencing, despite it being very clear in bylaw documents that they are in fact responsible for insurable repairs.- Failed to disclose in the status certificate documents prior to moving in, an upcoming special assessment project that had been under consideration for over a year, resulting in getting hit with an unexpected $10,000 special assessment. Had this been properly disclosed per their own bylaws, I would never have purchased my unit.- More recently, I was overcharged by $10 on my condo fees with no explanation, and per my comments above around communication issues, I have been completely unable to get any sort of response as to why I was overcharged, or how this will be rectified. [UPDATE: I finally got an explanation on this - Dickenson forgot to charge me my monthly payment toward the special assessment for a few months and then began trying to rectify it by resuming monthly payments at a higher rate than before, without telling me. Now I owe a lump sum to catch up" on payments due to their error that they completely failed to disclose.]- Mismanagement of special assessment finances. As I understand it

Horrible condo management. We have had several issues with the ‘work/updates’ Dickenson has made to our condos. Most notably the elevator went out in mid August 2022 and still not fixed as of end of March 2023! “Waiting on parts, delayed shipping, ordered wrong parts” seems this is a common issue for Dickenson as they obviously hire unskilled businesses to handle their building repairs. Not only can they not be trusted to find the right people but they are full of excuses and always quick to pass the blame. This hasn’t stopped them from increasing condo fees or cashing our cheques during this time. Absolutely appalling the way they handle complaints from their residents. I was told to ‘find other living arrangements’ during this time! I was unaware that purchasing a condo would involve also renting another location due to consistent failures of Dickenson Management! I’m not sure how anyone could be asked to spend ridiculous amounts of money on renting for an underdetermined amount of time but also expected to pay increasing condo fees and a mortgage at a place they can’t access!!! Dickenson has had multiple chances to step up but continue to fail to even meet basic needs of those who live in their buildings. ‘Top management company in London’ well if that’s true I’d hate to see how much worse the second and third are. Dickenson Management has not only taken away our independence but our quality of life while collecting a heavy paycheques from each of us. They should be ashamed to have their name on any condo. Has Covid not punished us enough? I guess Dickenson feels it’s their turn.

We are very pleased to report that Dickenson Condo Management have provided timely, professional service for all our needs since we moved here over 6 years ago.I have now been on the board for our condo for three years and have found this to be a very positive experience as the Dickenson staff anticipate our needs and foster an environment of respect.When asked I have highly recommended Dickenson Condo Management to friends and colleagues!Faye and Mike Geoghegan

Dickenson has always been considerate of Board policies and budget/timely repairs. Excellence in standards and their ability to direct activities pertaining to maintenance of all common areas & communication between the Board of Directors & individual owners. 7 years.

Hi my name is Sam and I live at 700 Osgoode dr .7 months age we had flooded basement and we spoke to candy over the phone we asked her if the condo will fix the problem with the leak and renovated the basement and she respond( yes) win mar clean the basement and the basement was not doneWe called candy many times she always makes excusesSo finally called her a few days ago and her respond was that the condo would not renovate my basement.This was the worst condominium service that I ever had to deal with and personally would never recommend it to anyone to live with condo that dickenson management operating .They never return your callsThey never talk to you niceThey never stand on their wordsOver all they are bad Company