Alsco

Worst service and incompetent management

Is there a negative 5 stars option? Alsco's billing practices and customer service are a nightmare. We've resorted to all communications in writing because what they say over the phone, is not what you get.The conversations I had with their rep about the service sounded great, but the reality is a disappointment. They're contracts are deliberately vague. We thought we were signing up for usage based invoicing, but they have been billing us based on inventory.It took months to finally figure out the invoicing compared to what we were actually receiving. For the first three months we were being billed 3x what we were actually receiving. Now we're being billed a little more than double and are fighting to get our money back while we look for a new service provider and consider litigation.