Browns Cleaners Limited

I sent two feather and one alpaca duvet here for a cleaning. I got the two feather duvets back with an explanation that the alpaca duvet had been damaged beyond use and I would be compensated. I thought I’d be in a real fight to get anything close to the value of the duvet ($800) as compensation. However, within 2 days of submitting the receipt for the duvet, they called and offered me the maximum outlined in the fair compensation guide for fabrics, an honest explanation of what happened and a sincere apology. Excellent customer service - will definitely continue to go to Browns.

Service is ok. Quality of clean was ok. Still had a (was should've been an easy) stain to remove from my jacket.Not amazed but ok.

Always friendly service and they do a great job. Prices are maybe a little high, but they have parking on Bronson (rare) and their hours are great for drop-off / pick-up before and after work.

We had Brown’s do over $700 worth of laundry for us due to a special circumstance. They picked everything up which was very convenient and the communication was good until we got our clothing back. We asked them to specifically make sure that care was taken to look out for delicate items and they assured us this would be done. However we noticed a lot of our clothing shrunk significantly. In addition several items of clothing were ruined completely. We contacted Mike who we had been in communication with throughout to see if something could be done to give us some of our money back as we were very disappointed with how many items of clothing they ruined. I would assume a company like this would know how to wash clothes properly and take care of more delicate fabrics. However,we never heard back from Mike after we contacted him to complain. We are very disappointed with the service and are not happy customers and would not recommend Brown’s.

Amazing place Incredible Staff!! Such care in everything they do!! Thank you for the Wonderful Service every year & excellence in everything you do!! A great environment & A Perfect Job every time!! Definately Recommend Browns @City Centre 100percent!!

We brought our dry cleaning here which included some of my wife's dresses and my suit and a shirt. Despite the very high price quote, we agreed to all the little 'upgrades' the employee sold us on for better cleaning. One $60 'diamond' service for one of the dresses was rejected by us due to cost. We were warned that the dress in question might not come back clean and might be flattened for some reason. It was, in fact, returned clean and not flattened. I'm not sure what the $60 would have bought us if we had paid it. The other dresses came back with the stains still visible and my shirt, included with my suit, was 'missing'. Better off taking my dry cleaning somewhere else next time. The only positive was that my suit and one of my wife's dresses came back clean.

Amazing service, great quality work, we have taken our stuff here for years and it has always been a positive and great experience!

I was recently recommended this dry cleaner from a friend because of the pick up and drop off convenience. However, I trusted them with my $180 designer comforter that is not even made anymore- and therefore irreplaceable. It was returned in horrendous shape. Not even an apology from the employee who delivered it (Richard). I'm very upset and will never be using this service again. You should be ashamed of yourselves. And also, I have had this comforter dry cleaned 3 times prior to this wash and have never had any issues. People spend good money to have their valuables taken care of and as a cleaning company you should know how to adequately care for such items.

High prices and poor service. Had a dry cleaning coupon and was informed that the coupon was not valid towards shirts because they don't actually dry clean the shirts. The whole thing was very misleading. Won't return.

This business double charged me for an item and would not admit their error. $50 out of pocket. Be careful with this business.