Hollis Ford

Worst service dept ever! They have had my work van for almost 3 weeks and still haven't gotten around to working on it yet. They say they're waiting on parts for 3 weeks now supposedly coming from Ontario. They say they will call you back and they never do. Also I get different answers everytime I call. They will never get my business.

My wife and I met with Rob McKinnon in sales today to have close look at a new Ranger. He and the other team members that we met all seemed very genuine and easy to talk to. They were very considerate of our time and listened openly to all our questions and comments. We would not hesitate to visit this dealership again.

I went in concerned about a hillside assist light warning and dealt with Jessica. They squeezed me in for an appointment which I was super appreciative for. $420 later to run a test which had nothing to do with my concern. Shame on me, I was going to leave it at that. However Jessica follows up via my personal cell phone through text. I explain I thought I had been taken advantage of (was told labour was $125/hour and only took 2 hours) so I was baffled by the cost and she then proceeds to tell me all the reasons I should be thankful that they helped me? I’m definitely not thankful for being manipulated, harassed or price gouged!I also witnessed Jessica being disrespectful to her co-worker Mikayla, you could cut that tension with a knife.

I had taken my Ford Fusion in to have new tires installed and an alignment done. Less than three months my back tires were completely bald with the belt showing. Went back in and the service manager couldn't figure out how it happened. They checked the alignment said it was good and made me pay for road hazard to replace the tires. Within another month the back tires were bald again. They weren't going to do anything again. Went to another tire dealer in Truro and the alignment was out by miles. The other tire store fixed it and a day later Hollis reluctantly refunded my money for the tires. VERY POOR CUSTOMER SERVICE IN THE SERVICE DEPARTMENT BY THE DEPARTMENT MANANGER.

It is so Wonderful to have exceptional customer service from all of the Hollis Ford Team. We have bought 2 F-150 SuperCrew Trucks from Hollis, with the help of Rob. I have just booked regular maintenance for our truck, and the Team from both the Parts and Service department were quick to give me appointments, and pricing.

I would absolutely recommend against using the Hollis Ford Dealership for the purchase or maintenance of your next vehicle. They operate in bad faith, give false information (I suspect on purpose), and won't do the right thing to correct their mistakes.I had an offer written and communicated to me via email by one of their salesmen Rick. This offer was inclusive of all taxes, fees and transfers. We had agreed on the price and I put a deposit down on the vehicle ($500) because it was in transit to the dealership. Over the course of the next two months, I communicated with Rick via email and he called me Friday to let me know the car was in. I came to get it on Tuesday and by this time the car had magically increased in price by $3,000.00. I drove 4 hours roundtrip to pick this vehicle up and at no point was I ever told that the price was changed or that there was even a possibility that it could change (despite there being ample opportunity to communicate as much).They refused to honour the original price that was clearly communicated by email and offered only to bridge the gap by $1k (after I fought with them to do it). We've got lots of family in Truro and will be telling them to warn folks about doing business with this dealership - that has no problem operating and doing business in bad faith. The money, while plenty enough to care about, was not worth cancelling on the car we waited months for and I believe they used that as leverage to take advantage of me.DO NOT BUY A CAR FROM THIS LOCATION!

Terrible after sale service.First, for me to write a review on google, this had to be one of my most frustrating experience received because it is not my type to go and spread bad experience but with this circumstance I had to share my situation to prevent others to experience the same.My Ford 2020 had some repairs that was not under warranty, which cost me 4500$ to fixed. After the truck was repaired" I drove 600km and I had to tow my truck to another dealership. They noticed that the repaired was poorly done and caused additional damages to other part and had to redo the whole job + other repairs. They installed the wrong parts and the director of service denied it until I had the other dealership to contact him to provide evidence.I have contacted 6 times the dealership

Put in multiple requests about a vehicle via their website. Never received a response other than the auto generated email saying we got your message and will contact you during business hours.Drive down there and couldn't find the vehicle I was looking for. A week later the vehicle was still listed and still no response.Maybe they are good if you go in, but having to leave messages because I work, zero response.

I do not recommend Hollis ford in Truro. $400 to read a code. Do not come here unless you want to be taken advantage of.

Glad we leased our Escape because we would have to be brain dead to buy it. In the 3 years we had it, the engine has been replaced, and leaked transmission fluid after plus multiple other issues. Stay tuned for more!