The Village of Wentworth Heights

I've had the privilege of interacting with some of the staff at The Village of Wentworth Heights for almost two years now as they develop the location. I am warmed by their care and compassion and dedication to their work. They clearly are drawn to what they do by the love of people and a deep caring for the Senior demographic. They are joyful, kind and knowledgeable. I would highly recommend this stunning facility to anyone looking for a Seniors Residence.I want to add an update for December 2020. My aunt is currently living at VWH and the care and dedication of the staff is amazing! I feel so grateful to them and feel so comforted by the fact that they are working so hard to keep all of the residents safe during this crazy time. Not only are they concerned with their physical health they are also concerned with their state of mind and do everything they can to keep the residents happy and engaged. Thank you, thank you, thank you !! Now more than ever!

My parents moved into one of the Villages in April of this year. Through out the experience of preparation and planning, the staff were friendly, helpful and available. When my sister and I spoke with several residents and asked them if they were happy living here, the answers were all yes.Over the past months, our parent's experience, now as residents, has continued to be a positive one. The staff still are friendly, helpful and available. There is a genuine effort to present interesting and tasty meals. There is much to do, if one wishes, but there is not pressure. The main floor 'Village' concept is unique and invitational and their apartment is cheerful and efficient. Much research was put into examining options, by both them and their children; this was the first choice.

My family was fortunate to be able to place our mother in a secure Special Care floor in LTC in May 2021. We are very pleased with her care from all the staff at the Village of Wentworth Heights. Thank you!

Staff is not good, I was caregiver there. They without any reason had racism towards me. They fired me, I proved them everything that i was being right m. Don’t know why?

Great customer service

My wife and I moved into this village Dec 13 2016.Our decision to do sowas based on the ownership,staff,administration.The staff have always treated us with respect and are always friendly.We have good entertainment and lots of crafts and games to do.We have never been so happy and well cared for

Probably the poorest phone system I have ever had to deal with. Half the time it is static when I try to call or the system shuts off during a conversation. I call many other numbers in Hamilton and never have this problem, only here. For the money my mother and others are paying, you would expect a better and more reliable phone system. This has been going on for almost a year now.

We secured a spot for my brother in the LTC neighbourhood in May 2022. He is very happy and verbalized it just a few days ago.The leadership for the Rymal neighbourhood have been amazing not only helping to transition my brother into his new home but answering my questions as well.Thank you to everyone at WH for creating a welcoming home for my brother!

I have my aunt here in longterm care. Everytime we bring her clothes, shoes, even the comforter for her bed, all the items are missing. Today my poor aunt was dressed in dirty clothes that didn't even belong to her. Where are her socks? Where is her stuff? Its very sad that my aunt that has dementia and is unaware of what is going on is being taken advantage of. The staff claim that the items go to get labeled with her name, but the items never come back. We placed her here so that she can be taken care of. But she is being neglected and her stuff is being stolen.