Aquadesign Inc

Had an issue with their soap dispenser that I purchased from Taps. To my surprise they offered to replace a part for free. Very friendly and exactly the type of service/quality you'd want from a local business! I would go out of my way in the future to buy their brands in the future.

Thank you Mimmo and the Aquadesign team for your product support and professionalism.The shower fixtures, tub filler and vanity faucets are perfect and the quality of the products are greatly appreciated.We would strongly recommend this company.Nick

I purchased two shower systems and one tub filler from Aquadesign thru Europe bath. There were missing parts for the first set. When my contractor installed the tub filler, the found it is leaking. It's unbelievable this happens to a brand new set. Aquadesign seems only wants to send the cartridge for the leaking filler. It is not customer's responsibility to replace the part. It is not acceptable for doing business like that.

Great service Frank!

Impressed with the prompt and friendly customer service that I received. Justin went above and beyond in sending me a small faucet part in the mail.

I had a good and then a bad experience with this company’s customer service. The first time I called and spoke with a rep, he helped me understand the clearance requirements for the steam generator they sell. I am an interior designer, not a plumber or an electrician, and wanted to confirm information I received from my plumber to see if we can use this unit in the shower bench if it was vented. The bench placement would not meet the clearance requirements, so I called back to ask about slope to and away from the unit so I could understand alternate options for locating the generator. The second customer service rep was repeatedly short and seemingly annoyed by my questions. I asked about the length of the run that was allowed and if the connection at the outlet was considered a 90 degree if the pipe came straight up the wall. I was told to “find a plumber who is familiar with steam units”. I was trying to make this unit work, but after being treated so rudely, I will not be purchasing from this company.