Urban Barn Train Yards
141 Reviews
- Thursday10 AM–6 PM
- Friday10 AM–6 PM
- Saturday10 AM–6 PM
- Sunday11 AM–6 PM
- Monday10 AM–6 PM
- Tuesday10 AM–6 PM
- Wednesday10 AM–6 PM
About the Business
Store not found | Urban Barn | Urban Barn | Urban Barn
Contacts
Call Us
+16132471515
590 Industrial Ave Unit #1, Ottawa, ON K1G 5A5
Hours
- Thursday10 AM–6 PM
- Friday10 AM–6 PM
- Saturday10 AM–6 PM
- Sunday11 AM–6 PM
- Monday10 AM–6 PM
- Tuesday10 AM–6 PM
- Wednesday10 AM–6 PM
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- In-store pickup
- In-store shopping
- Curbside pickup
- LGBTQ+ friendly
Recommended Reviews
Zac Zannella
12.10.2023
Urban Barn Train Yards
Shawn was great help, with her experience with interior design she was a delight to work with. Extremely knowledgeable and not pushy at all! Highly recommend giving her a call.As for the material that they sell, products are great quality. A bit pricy compared to other furniture stores but over all a good source for nice furniture!
Jane Dickson
24.09.2023
Urban Barn Train Yards
I’ve spent a fair amount at the Trainyards. Urban Barn over the past few years. Overall their furniture is very good quality and reasonably priced. The service is also very good - which is why I was a bit dismayed when, after purchasing a floor lamp this week - on sale and a floor model - I got home to find they didn’t include the lightbulb. Seemed a bit cheap given it was a used bulb and, for practical purposes, a used lamp. Soured me on Urban Barb, to be honest…
Lucielle
12.09.2023
Urban Barn Train Yards
Beautiful, large showroom. Matt was super helpful and continuously went above and beyond to deliver exceptional customer service - very polite and professional.
Tina Hill
25.08.2023
Urban Barn Train Yards
I had great customer service!
Suzanne Gagnon
24.08.2023
Urban Barn Train Yards
The service was absolutely mediocre. The information I received to help me make my decision at the beginning was wrong, mistakes were made in the payment, I had to do many follow ups and the staff had no customer service skills. I am happy with the product in spite of the delays and poor service.
Omer Hussain
21.08.2023
Urban Barn Train Yards
This store is full of amazing people. Very patient, and very helpful. We take all the time we want to decide what we need and how it would look, and they assist at every step. They do not push us to buy something we might not want.
BRENDAN DONOHUE
17.08.2023
Urban Barn Train Yards
Ordered online (quick and seamless process) and was aware of delays from the start.I had an absolutely fantastic experience with online service rep (Tara) who was able to keep me updated (with follow up emails) and even organized shipping (to my surprise everything actually arrived early).The products (fairmont bedroom set) is of very good quality and looks fantastic as well.
Sarah Housse
16.08.2023
Urban Barn Train Yards
The customer service at the store was great, Mai was very helpful. We bought a sofa 4 months ago and the seats cushions already collapsed and we barely use it. The fabric is also cheap!!! I send an email to the store with pictures of the sofa and was told by Shannon that she couldn’t see any damages by looking at the picture. Also, when the sofa was delivered One of the legs had deep scratches. Very disappointing, stay away from Urbanbarn. We spent a lot of money to receive an email saying there nothing we can do….What about the one year warranty on the sofa?
Matthew Crerar
11.08.2023
Urban Barn Train Yards
Bad customer service when problems arise...We purchased a custom couch from Urban Barn Trainyards, which arrived with a broken leg and fabric pulls. We contacted the store same day, and mentioned that their delivery company also noted the issues. Rather than believe us and create an action plan, we had to dissemble our sectional and send pictures to prove" the damage. They then also verbally questioned whether we did something to create the issue
Laurie Richards
25.07.2023
Urban Barn Train Yards
Staff was friendly and helpful. We wanted to buy a sectional sofa. The fabric selection was horrendous. 75% of the fabrics on display are discontinued. This should be an easy fix, someone let the stores know what to remove from the display. We purchased furniture from Upper Room with no issues regarding fabric selection. They update fabric regularly.
Add Review
Map
590 Industrial Ave Unit #1, Ottawa, ON K1G 5A5
Urban Barn Train Yards