Wellness First Medical Clinic

The reception staff treat them very badly and do not respond to patients, and if they respond, they speak very badly. Irregular appointments. They do not call at a specific time. My appointment was three o’clock. I called the doctor at 9, and I could not answer because I am in school, disrespecting the appointments.

When a doctor does what they love for a living it shows through their attitude towards a patient. That is called a vocation.I went to this office in Richmond from Langley. Crossed 4 cities to get a dermatology assessment.I have developed cigarette burns like spots that appeared out of nowhere after my third covid vaccine. They don't itch or hurt. They disappear just as mysteriously as they appear only to reoccur weeks later on same spot.My family doctor had me tested for several possible causes...all my tests came out clean... which i told de resident at this Richmond clinic. Immediately she got judgemental and said...why are you so paranoid?" How do you quickly come back or respond to such an insensitive comment.All i could say was..i have worked with the public for 40 years and been exposed to anything that could possibly be a reason for contracting this sudden lesions.Just before the doctor came in...i heard them outside whispering to each other about my condition.Dr walks in..no introduction

Dr Saldana is incompetent & unfriendly & no affect. A complete waste of my time in having my gp refer to her for a dermatologist assessment. I already knew what the problem was from scans. I needed a remedy. She couldn't/wouldn't help. Don't go to her. She doesn't seem to like what she is doing. I don't think she is a certified dermatologist but a rogue gp. No credentials displayed. Stay away from her.

Receptionist extremely rude. You’d think a medical office would understand that children get sick during cold and flu season and no one wants to stay with your sick child while you visit the dermatologist and while your spouse is working a 12 hour shift. Maybe I should just bring them with me with 101° fever?

The lady at the front desk it the rudest person I’ve ever met working at a clinical facility. I asked her hours ahead of time that if it would be possible to switch my appointment to telephone and she gave me so much attitude. I called her again because she said she would contact me and it was almost time for my appointment and all she said was “you know what maybe find yourself a new doctor because it’s to much work for Doctor Saldana to speak with you and you know what you either come or go find a new doctor.” That’s no way to respond to someone who was being polite and asking a question and for a secretary who is supposed to have etiquette she has none of it all she has is a rude attitude that’s no help. The worst thing is it’s not even my first experience of her acting this way it’s been multiple times and I have had it. Whoever hired her must have a talk about how to talk to patients.

Love Doctor Abou-Gareeb, she's compassionate, attentive and listens. It would be a 5/5 review if it wasn't for the continuous rude behavior of her office staff. I have brought the issue to her on numerous occasions but unfortunately it has fallen in deaf ears of her staff

Avoid like the plague. Called in for my child. Asked to come in for a follow up. Went to follow up. “Sorry I don’t know what’s wrong. Come back next week.” Asked for a referral to a specialist. Doctor walked out of the office. Not professional. Could care less about patients and their well-being. Their low rating is accurate.

I asked my doctor to refer me to a dermatologist for a skin issue that’s been plaguing me for years and one that I’ve taken numerous antibiotics for to no avail. Not only was the doctor here not a dermatologist, she was a GP with a “special interest” in dermatology and her suggested treatment made me raise an eyebrow because it involved (surprise) more antibiotics. Luckily, I didn’t spend a ridiculous amount of time in the waiting room and the punctuality of the doctor was appropriate.I did not appreciate how the receptionist handles clients and appointments, I’m not expecting a 5 star treatment but being essentially spam called 3 times in a row while I’m busy without a single voicemail left to even let me know why they were calling was annoying. Once I attempted to call them back not 10 minutes later at 4:50 once I got home (10 minutes before close) they didn’t pick up… I don’t blame them considering how close it is to close but I was just spam called minutes earlier? You can’t leave a voicemail either because their voicemail box is full.Additionally, for my first appointment they called my doctors office to schedule an appointment instead of calling me…? My doctors office later contacted me with the date, and were confused as well as to why they were contacted instead of me.

It’s time to change those seats for customers, makes the clinic looks so cheap and bad managed. The receptionist for Dr. Saldana is really rude, I can’t believe how she talks to patients.

CONTRARY TO OTHER REVIEWS I FOUND THE RECEPTIONIST DID HER JOB PLEASANTLY AND MY APPOINTMENT WAS ON TIME. DR. SALDANA WAS PROFESSIONAL AND EMPATHETIC. YES, THE CHAIRS NEED REFRESHING, SO WHAT.