Dentistry @ Bank Street Professional Centre

Grew up absolutely hating going to the dentist but now that I've become a patient here that has completely changed. When I came to Ottawa and was looking for a new dentist I admittedly was very skeptical of how well this place was rated but once I had my first appointment here it was very apparent why. Dr. Lee and his whole team are so amazing. The atmosphere is easy going and fun, I always feel heard and always given options about my care that are well explained. You will never feel pushed into treatment and the ball is always in your court with no judgement. They provide great care on all levels. I have extremely sensitive teeth to the point that I can't handle the water/air spray or the ultrasonic scaler. The hygienist hand scales my teeth and always make sure I am comfortable. From my regular preventative care to my more major root canal work, I trust them completely. Overall they are great humans and great at what they do. I've moved around Ottawa and will continue to drive as far as necessary to come here. I'm always happy to recommend Dr. Lee to anyone who asks :)

Dr. Lee and his staff are amazing. Would recommend them to anyone. I am always impressed at how well the dental hygienist takes time and care to clean my teeth, without any discomfort.

I would highly recommend Dr Lee to anybody that I knowAbout thre e be months ago went to a dentist office and was told I needed to get 28 to extract I was hesitant to do so . Thankfully I was recommended to go see Dr. Lee for a second opinion, I didn’t think I was able to keep my teeth, but I can sure say, I am glad I went for that second opinion, as I can not put in words how much Dr Lee has helped me through this process before this. I had not been to a dentist in over 15 years due to fear. Throughout my visit to Dr Lee explain procedures to me, and would not start anything until I understood it was OK with the process I’m a person that has a huge fear of needles and I can say that employees here will do everything they can to make you feel comfortable I’ve had over 12 cavities fixed. I’ve had one root canal and two extractions as someone that used to have a fear of dentures I can say, without a benefit of the doubt that have no fear going to see Dr Lee, knowing I will leave their pleased and pain-free to put it in perspective my last visit was a root canal. I was falling asleep during the process I could not feel a single thing the atmosphere was calm relax quiet in the staff is extremely friendly. I cannot put it in perspective how much I am thankful for Dr Lee and his employees. As without them. I feared today I wouldn’t be writing this, but instead be crying at home with a denture. Dr Lee thank you so much for everything you do. Look forward to coming back and see you again.Matt b

This review is long overdue, if I could fit a full-length dissertation as a google review, I would. The dental assistants, hygienists and receptionists are absolutely wonderful, you can tell Dr. Lee cares a lot about his team. It’s an understatement to say Dr. Lee saved my teeth. I first went in after developing severe pain and an infection on my front tooth, Dr. Lee knew right away I’d need a two part root canal - this was the first time I’ve ever needed one. Since I was very frantic, Dr. Lee was extremely reassuring throughout the whole process, walking me through what was happening and was very positive - this made all the difference, Dr. Lee gave me his contact info if the swelling didn’t go down. I came back for part 2 of the root canal after a round of antibiotics and both the assistant and Dr. Lee were very positive, played some music during the procedure (this made a world of a difference). I left that day with a Oral B spin brush on the house. :)I came back to repair several other teeth, including a series of fillings that were done by an OLD dentist which were done very poorly, causing a lot of issues. Dr. Lee fixed them all up and took his time to do it correctly. Due to the damage cause by my old dentist, one of the fillings came off after a bit (I’m a grinder). Since the damage was deep, he did a double layered filling to ensure it holds. Since Dr. Lee had repaired it several months earlier, fixing it was completely free!! Hearing this was very reassuring as I had recently left my full time job due to health issues, it was that moment I was so glad I chose this dentist.Thank you so much to the whole team!- Maddie

Clean, quick, and painless extraction operation. The service was amazing and very welcoming as well.The employees were very good with explaining the operation and the problems that may had effected my pain previous to my treatment.Highly recommend to visit the dentistry.

I've been going to this clinic for years and the appointments have always been thorough and on time. I took my son twice recently and the staff were wonderful with him. Pam and Megan were kind, gentle and calm while Dr. Lee really made an effort to put him at ease and engage with him.

I have had this dentist for several years now and I have been very impressed with the professionalism and friendliness of the staff. The dental hygienist does the most gentle cleaning and for someone who gets anxious at the dentist’s, it has been a great experience. I am very glad to be their patient!

I visited Dr. Lee for a second quote and opinion for a tooth in need of a root canal, and I am so glad I did so! Compared to my previous dentist, Dr. Lee takes the time to explain everything and educate me, so that I understand everything that is going on, which is so important to me. I couldn't even get a straight explanation from my previous dentist about which tooth were getting fillings and which ones were old fillings being redone, let alone why. Dr. Lee used more and better diagnostic tests to try and find out what was going on with my tooth, so that in the end I felt much more comfortable with his opinion about my issues. The technology used in the office is also a lot more up to date than at my previous office, and the entire staff I have met so far is so helpful and considerate. Setting the follow up appointments was a breeze, and the estimate for the needed work was cheaper than at my previous clinic.Finally, the root canal itself! Although I was nervous beforehand, I was reassured and it was indeed painless. I felt less discomfort than when undergoing previous fillings! Dr. Lee continuously checked in with me about how I was doing, explaining what he was doing, and warning me when I might feel something, so that as soon as I experienced the very briefest, lightest of discomfort, he provided instant relief and my treatment continued on entirely pain free. Loved the little piece of (rubber?) used to rest your jaw on while keeping your mouth open, it is the first time I do not have a sore jaw after a treatment. I will not be nervous about having treatment ever again! :-) Dr. Lee seems to care about his patients' wellbeing and making sure they are empowered to remain healthy. I'm very impressed so far, and mostly, very relieved!

Dr. Lee has been a fantastic dentist for my family over the past 10 years. He is incredibly friendly and patient with babies, toddlers and children. My boys have seen Dr. Lee since age 1 and actually enjoy going to the dentist. Today we went for a first cavity filling for my 7 year old. The team members invite parents into the room and talk through every step to ease any anxiety. Dr. Lee has a great sense of humour and excellent bedside manner. The entire staff make trips to the dentist a positive experience. I highly recommend!