Bath Fitter

Bathtub water pocket has been a problem for awhile now.They showed up 3 times a total of 10 hours with 2 guys and the problem is still not resolved, I hear a lot of positive advertisements over the radio but unfortunately my experience has been nothing short of a disaster.Save your money.

Have contacted them several times now for a consultation, get promises of return calls in 24-48 hours and I've yet to hear from anyone!! Not impressed but not many other options either.

The sales consultant was knowledgeable, the installer was efficient and very clean, Darlene in the office was great to work with for scheduling and payment. I can't imagine being happier with the results - an incredible transformation of my bathroom! Highly recommended.

Installer only turned on water valve half-way causing pressure build up, fitting leak and basement flooding. A day of installation led to a nightmare when I went to my basement and realized water was coming up through my hardwood. Bath fitter response was contract boiler plate regarding the plumbing of the house, however pressure leak was caused by installer simply not reopening the main water valve all the way. Net result was an expensive and time consuming insurance claim. Indication from owner was that leaks were a frequent occurrence however no extra care or guidance was provided. Be sure to add an extra thousand to your quote to account for preventable issues. Highly recommend you look elsewhere for your remodel as this was an expensive mistake for us.edit: to reply to the as I'm unable to add further comment. Scott’s response is 100% inaccurate. We had the hot water tank successfully replaced the week before with 0 issues as the technicians turned the valve all the way back on. The plumber who ultimately repaired the costly mistake showed me exactly why the replaced valve leaked when not turned all the way back on due to pressure imbalance. Removing a further star for the factually inaccurrate excuse....

Barrie Bath Fitter stands by their life time warranty!Bath Fitter installed a Shower Unit including a base and glass door in 2006. In 2020 it developed a crack in the base, which resulted in some water leakage. To make a long story short, the staff at Barrie Bath Fitter were courteous and professional, they completely replaced the whole unit. My Wife and I could not be happier with their great support. Barrie Bath Fitter stands by their life time warranty! Thank so much to Darlene and Maurice ... Great Work !!!

Hard to get hold of them. They only respond when they want to sale but not otherwise. Please read the contract before signing. There is 10 day cool period when signing a contract that's not documented.This is the email I rec'd on Jul 12 and this is response to their post:HI Mr Name

Bath fitters makes promises that they don't keep and have a complete lack of detail. Told install would happen within 5-6 weeks, took my deposit, never called as promised. When followed up with was given song and dance that they would call when they are ready. Got a call weeks later, date moved to 8 weeks from consult and blamed it on the salesman for overbooking. Installation date came and they installed the wrong products, now have to wait 2 weeks for them to fix the mess-up, all they offered for the inconvenience and hassle was an apology and excuses. Installer has good workmanship but the whole Bath-Fitter customer experience has FAILED COMPLETELY. Will choose their competitor next time.... I guess you live and learn.....***In Response to business***There was NO mention of a defective and we were NOT provided an option. Simply put, the wrong product was installed and NOT noticed until completed by either the Bath fitter installer or ourselves. We were offered an inadequate discount to keep the wrong product. We finally got the right product installed with a minimal discount for the frustration and inconvenience.I however will give credit to the installer as he did a beautiful job on both installations with professionalism and courtesy.

Great same day installation.Beautiful new tub, clean quick installFriendly staff

As the previous owner had the bath fitter installed, I can’t speak to cost nor install details. Mine is perfectly installed without gaps, bubbles or scratches. The entire surface including the tub area ceiling is covered in a high gloss acrylic that looks, feels and sounds like plastic. As it is not a “higher end” look, my plan was to have the tub area replaced with stone tile but after living with it for 15 months I’ve decided to keep it. In spite of the perfect install job, the plastic-type surface does look quite cheap but the amazing thing is that it just stays clean. Not a speck of mould, no water marks and absolutely no soap scum on the textured tub bottom, which is not slippery in spite of being glossy. Month after month it just maintains its perfect high gloss shine without cleaning. People actually ask me how I keep my tub so clean LOL. It’s unfortunate to hear that people have had poor workmanship, but all is good for me. If you’re looking for a high end bathroom, this is not your product, but if you’re a busy family, a senior, or someone with a disability having difficulty cleaning a tub surround this is awesome.

I had a new bathtub and enclosure installed today by Curtis. I cannot speak highly enough of the quality of the work and the speed in which it was completed. Curtis was polite, efficient, knowledgeable and explained exactly what was being done. I am completely satisfied and would highly recommend Bath Fitter and Curtis as your installer.Carol P