EFW Calgary Maternal Fetal Medicine Centre

Fantastic place! The admin are super friendly and great, ultrasound techs and nurses super knowledgable and approachable and the OB team fantastic. With my first baby I was with an OB in a standard hospital and it was nothing like this! Barely any waits for appointments, super clean and modern facility, free parking, responsive to phone calls. Fair warning... It is an OB team so expect to see different doctors, but that wasn't a big deal to me and everyone has been great so far!

Front desk staff aren’t what you’d expect. This relatively only applies to Trish as the lady checking me in was lovely. Trish was the only one available after my appointment to print the picture out which i was looking forward to, however she asked rather rudely what i wanted and then acted like it was a chore to do so. I’m unsure why she felt the need to act that way, she proceeded to sigh loudly pick up the phone and while on the phone asked me to confirm the name at the top of the picture (why would the person calling want to be talking to someone who is only half paying attention?). Technician was lovely and made the experience enjoyable, nurse was fine definitely not as good as the tech, but Trish tarnished an experience that should’ve been enjoyable. Why should you feel like a nuisance for asking for a picture of your baby by people who’s job it is to do so?

I hate having to leave such a terrible review but the receptionists were extremely rude and not approachable. While we were waiting another patient had called multiple times about their booking and after the receptionist got off the phone with her they all sat there talking about the patient and how terrible it was that she kept calling, and not to mention the one girl that was on the phone with her flew into her about her repeated phone calls. It was very uncomfortable to witness that level of unprofessionalism in an environment that should be very confidential and respectful. I will say however the ultrasound tech and doctor that I saw today were phenomenal, explained everything in complete detail and made the rest of the experience much more pleasant.

I rarely write reviews but I was compelled to write one about my experience today. It's my 3rd visit and was checked in by Trish, who seemed like she didn't want to be at work. She had no manners or professional etiquette. She took her sweet time checking me in and preceded to tell me I was late when the amount of time it took her to check me in and confirm my identity over and over again could have gone quickly avoided the length of the tardiness. She then asked me why I was late (mind you I was only 2 minutes late) and she expected I would give her a good reason. I didn't and at this point I was getting irritated because not only was the waiting room empty when I arrived , I also remembered that at my last visit I patiently waited 30mins past my appt to be seen. Surely I could have gotten some le-way here. Then Trish also pretended to make a phone call to someone in the back office to see if they would still see me and told me that they will let it slide this time

I have an schedule ultrasound appointment today, Monday July 11th 2022. My husband tested positive for Covid19 on Sunday July 10th. I called to informed ETF and asked if I can still go for my appointment because I have a direct contact with a person who was tested positive. However, I don't show any symptoms at all. I wanted to call first to make sure that I follow the Covid19 protocol and at the same time I don't waste my time and gas going to the clinic. I spoke to the nurse first, then she said she have to transfer me to the booking line. I was told by the ETF's staff that I still have to come since I don't have any symptoms. So I did, at the front desk, I explained to them the situation and I have called earlier to make sure that I can still go to my appointment. I was told by the front desk that because I have direct exposure to a person with Covid19, unfortunately they have to reschedule me on a different day. I recognized that the clinic needs to follow Covid19 safety protocol but I just hope that it was communicated properly. It was very frustrating on my part, as I called first thing in the morning trying to avoid this situation. As it turns out, I ended up traveling all the way from Cochrane to make it to my appointment and was told that I have to reschedule and was given a misinformation by the person I spoke on the phone in the morning. ETF could have told me that over the phone. It would have save me time and gas. They offer me to rebook another appointment but I decided to move it to May Fair instead. It was horrible experience and was a mistake to book my ultrasound with ETF.

I don’t know who were the 2 ladies from the front desk, but they left such a good impression, that I had to write a review. Very professional, very kind, reminded me about the parking ticket that I totally forgot, very polite, just the perfect helpdesk treatment! If I need another appointment would not want to go anywhere else! It was exceptional! Not mentioning and everything was well organized and clean.

Receptionist, nurses and drs are all extremely friendly. Drs are really thorough through each procedure, answering questions, explaining each scenario and giving the best care they can.

Been here four times and had great experiences with the ultrasound technicians. Sam and Jill were very kind and nice. My appointments were all during COVID and the staff took extra precautions to ensure both staff and patients are safe during the visits. Very clean facilities. Highly recommended.

We usually do not leave reviews but the front desk staff (not all but there are a few that come with an attitude) have consistently been rude. On many occasions. The nurses and doctors are great but front desk needs to work on being compassionate with the many pregnant patients that are coming in. Just today, my wife walks in and gets a hello" so she assumes the lady is ready for her and approaches the desk

I have had horrible experiences with this pregnancy and other ultrasound appointments during COVID. This was the first time I was treated kindly and put at ease. The ultrasound tech Kelly was the nicest human I've ever met. She was gentle and extremely knowledgeable and patient. The doctor (I believe his name was Somerset) was incredibly informative and helpful. This was the best experience I've had yet.