Running Room

Went in on a Sunday afternoon and was promptly assisted by a young gentleman (Garret) who ask what I was looking for. He brought me three different brands of shoes and was very knowledgeable. They do offer a military/govt discount. On checkout I was told they have a 30 day return policy so long as you don’t wear the shoes outside. I would definitely suggest this store on the above observations. Thanks.

I used to love this place tremendously and went there any time I needed something for running or advice regarding proper footwear.They have hired a new girl who is incredibly rude. She talks to customers like they are stupid and does very little to help anyone.She advised I get a certain pair of runners which has left me unable to run and many injuries that I am still getting therapy for.My mother went in the other day and had the same experience I did. She inquired about inserts for her footwear and the lady refused to help her because my mothers taste in insoles was cheap"

The negative reviews are spot on: this location has a customer service problem. However, please don't take it personally as the employee was rude, argumentative, and condescending towards everyone: me, the two other customers in store, and the IT guy on the phone. The best thing she did was refer me elsewhere (Foster's where the customer service was top notch; best $400 I spent on running shoes).

One would think that by going to the Running Room, you'd get great service. I mean, there has to be some reason the runners cost $50 more than anywhere else. If you are above the age of 60, don't bother going there. The treatment my mother received the other day by two of the most obnoxious female workers was unbelievable . No support to help put the runners on, they don't measure your foot, they berate you. In the end, she was able to find something that fit and proceeded to purchase them elsewhere for less than half the price!

The staff person who helped me to get a new pair of walking shoes knew her stuff! Checked how I walk, based on size info brought me 3 pair to try on.I went home with a pair that were so comfy they almost felt like slippers. When I wore them to walk to work today, my feet were very happy.Thank you!

Great experience. I had issues with toe injuries in the past and needed advices to get the right shoe for me. The lady that were there was very nice and took time to help me find the right shoe for what I do. Thanks again for your patience !

I went to the Running Room looking for a particular brand of high end shoes. The clerk who helped me was clipped, unpersonable and did not respond to my specific needs of my foot after I explained that I had just had foot surgery. When I paid for the socks I had to purchase to try on shoes, I told her that I had been disappointed in the service. She did not respond to me. I asked her of this was okay with her and she snapped back that I had not answered her questions. I would have....if she'd asked any. I will not return. I will order online directly from the shoe company.

Came in today Sunday, March 27th to replace my Saucony Peregrine Ice shoes. Was greeted at the door, felt very welcomed by Don. He provided very friendly service even though he was busy with other customers as it was busy in there and met my needs!! Thanks for great service Don!!!Signed a happy runner!!

Blown away by the difference in staff experience between RR Regina and Sunshine and Ski - Track and Trail. Background - pre COVID I ran 70KM+ a week. I would go throgh a pair of shoes every three-four months. I have purchased several pair from RR Regina in the past. I go in, get what I need and leave. 10 - 15 min regular easy sale. I have been waiting over a year to go into a shop and pick up new shoes. I even held back buying them online last week, until COVID restrictions ended, so I could go into RR Regina and experience the pure joy that is trying and buying new shoes. If you run, you know what I am talking about.When I went in I looked around, no mask policy or social distancing signs, but everyone staff and customers were wearing masks so I put mine on. No problem, I'm good, I am on a mission here. I made a bee line to the sale table. These shoes last me four months anyways, why spend loads of $$$. They had listed on their website that they had a sidewalk sale on, and they had some shoes listed that I wanted to try, however they were not on the table. No problem, it happens. Everything is higher priced than I thought they would be on sale" but whatever. I go over shoes

How rude.Wow how rude. My wife and I went in and there was this dumpy little girl giving us attitude. Had to move things her own way and got snarky with us..We were prepare to spend up to $450 on 2 pairs of shoes but we just walked out .Arnold was wrong because we won't be back