Pet Valu

I recently started popping by here. I found they have some pretty fun bird toys near the back of the store. Here is one I purchased. My budgies are in love with sitting on it climbing it and even just hang out by it I'm assuming becuase of of how colourful it is. So cute. Great addition to my birds quality of life. Also affordable calcium bars for my birds and I pick up a treat for my dogs with it also. Thanks! I wish there was a pet store in Minnedosa in case anyone was thinking about putting one there!

I worked at Pet Valu in Winnipeg for 5 years in the late '90s and early '00s! I'm so impressed with the new renovations, floor planning, and bath area! Excellent customer service and quality merchandise.

The employees go above and beyond here! They are very helpful and knowledgeable and they helped me find a product that worked for my kitten when other products made him sick. Thanks for working so hard!

The pet wash was so clean and the nicest one I've used. And the girls were so nice. Amazing value for the dog wash!

A wonderful place to shop for all of our pets’ needs! The dog wash station has been a lifesaver for us and the staff are always so friendly and understanding when our dogs make a bit of a mess during the drying process. Always a great experience.

This is a store that is supposed to be open from 9 AM to 9 PM., but it seems quite acceptable that staff arrive after 9am, and proceeded to lock the door on customers so they can take another five minutes to set up their till! On top of the fact that there was not even an apology for opening late, the staff did not speak nor acknowledge me. They did seem quite happy to take my money without even a good morning, sorry to take up your time, or a thank you!!Staff maybe knowledgeable, but the service is far from good!

I was so excited to discover that Pet Valu had a dog wash. We brought our dog in for the first time and we so excited to use the facility. The staff explained the dog wash and we started. It was great, everything went well and everything is included, they clean the bath once you are done. Until we thought we found a tick on our dog. The lady rudely told us that if we found a tick on our dog we had to clean the bathtub drain ourselves. We were shocked to hear this but we figured ok, we will do that. While my partner was blow-drying the dog, I thought it would be nice to buy him a brush to brush him after his bath. I looked around the store and could not find them so i asked the staff if they had brushes only for her to reply, VERY rudely that I had to pay for it.!?!? This was quite insulting considering i have never stolen anything in my life. I was shocked that she would assume that I would steal the brush. It is a store, why wouldn't I expect to pay for it? I was so baffled that we finished drying the dog and I could not even go to the counter to pay. I was beside myself at how badly she insulted me. I left the store with the dog and my partner paid. When he got to the counter to pay, the staff asked him if he used a brush. As if we would use a brush without paying for it??? So now we are both astounded by the rudeness and implications that we would steal or use something and put it back on the shelf. Maybe that is something they would do but we have morals and values. Not to mention there was a dog there unleashed growling at my dog after we cam out of the dog bath...My dog is the customer, i shouldn't have to protect him from the staff's dog, on my own. The staff never tended to him growling at my dog....If that dog is loose, he should be friendly. It's too bad because we were really excited to come to this new dog wash we found and we have a really fluffy dog, so we were really excited to see the brushes we could buy for him. But after being accused of stealing, i doubt we will ever come back to this store.

Great selection of natural/grain free treats for our puppy.

3 years later and the staff have still not learned customer service skills. Just went there today April 15 and the girl that checked me out was soooooooooo rude. She couldn’t not have made me feel like more of an inconvenience from coming to the store and making a purchase. She had a cart full of garbage blocking the entrance to the front of the store. She practically yelled at me. I will NEVER shop here again. have been going to this location for several years now. The staff are very unfriendly. I have never been greeted by a staff member when I enter the store. There is usually no other customers in the store, and when I go to pay for my purchase the staff make me wait several minutes after observing me standing at the counter. I spend approx 100 a month on food and supplies for my pets. I wanted to pay with my debit card but use an alternate account than the account connected to the tap option and the cashier took my card from me and made me use the tap option. I expressed that I did not want to do this and she made no offers to reverse the transaction so I could pay with the correct account. I only shop there because of the rewards program but I am seriously considering shopping somewhere else. I am shocked that staff members are allowed to treat customers so rudely. I buy bulk which make them heavy items and sometimes there is a cart to use and other times the staff are using it to stock shelves. I have never been offered assistance to my vehicle with my purchases ( approx 100 lbs of product)