Vida Spas - Sutton Place

Rosario (spelling? Sorry!) completed a beautiful manicure. Ambiance was calm and relaxing. My bestie had a massage and she told me is was lovely and relaxing. Will definitely book again next time I am in town.

Off to a bad start, I may change the rating if the service is good. I completed the appointment request form and received an email saying they don’t have the day available for the service I want, but offered a massage for the same day in the morning.... it was confusing. I clearly booked for facials, not massage. It didn’t make sense so I called, spoke to a woman who was quite condescending right off the bat, wouldn’t let me speak and kept talking over me. She said she sent the email. I am also in the service industry and maybe I don’t know much, but I do know that good manners (politeness, respectfulness), professionalism, and tone play a big part. Especially when you’re charging that much money.

Has an absolutely amazing time with jacquline and Nicole. My sister and I came for pedicures and a relaxing afternoon and they were amazing. Great conversation relaxing atmosphere! 100% recommend

I had a Swedish RMT massage. It was pretty good. The wait for the hot water to come out of the shower tap was so long that I thought perhaps the hottest was lukewarm water, but it did heat up to a hot temperature. I didn't like that the pool access from the spa almost seemed like a back entrance with a flight of stairs down, but considering that it's an older building, the pool and hot tub was pretty good for what it was. I had the whole spa/pool/steam room to myself and that was such a luxurious experience!

I'm giving this 5 stars because honestly it was an amazing experience, all of the staff is very friendly and professional, the spa is very clean and nicely decorated. Added to this they made sure to make the birthday we were celebrating extra special. You can access the hotel pool and gym from the spa but be aware it is the hotels so it's nothing super special.HOWEVER what really bothered me is parking is NOT FREE as a guest of the spa. Parking was insanely priced for only 2 hours. I honestly expected it to be included because we booked a package... not a deal breaker but just be aware.

I had a facial from Gabby and she was an absolute gem. She took the time to explain lots of information to teach me about skin care and issues I've been experiencing. She really cared. The front desk also gave me free bath salts as a birthday gift upon leaving! It is a bit overpriced for what you get, but overall still a great experience :)

Weakest deep tissue massage I've ever had. More like a rub down. Front desk seemed bored. No soap in the shower to wash off oil.Very dissapointed. As a gift from my wife, I was super looking forward to it. Don't recommend. Had higher expectations for a spa at Sutton place hotel

This Spa is amazing. They have a really nice lounge to hangout after the service. The service from the front desk is very friendly and efficient.I got a facial with Natsuko and she was amazing. This is the best facial I had. She compliments the facial with a massage (a real one) on your face, scalp, neck and shoulders. She is very knowledgeable about skin. I enjoyed my facial very much and my skin looks amazing.I recommend the spa and Natsuko anytime.

Overpriced and underwhelming service and facility in comparison to other reputable high-end spas.- No registered massage therapists.- Steam room is tiny and it wasn’t very clean. Black and orange stain (mold?) in between tiles.- Locker/Bathroom is located outside of the spa away from the treatment rooms and is shared with hotel guests.- They use tiny paper cups to serve water in.- Bath towels are rough, not soft or fluffy, and small.- Plastic flip flops they provide is very thin and uncomfortable to walk in.I personally wouldn’t recommend this spa to anyone and I will not return. I’m sure they get enough business from the hotel guests.

Will update this review once we complete the services, but they have EXCEPTIONAL Customer Service! I haven't seen this level of expertise and thoroughness from a Spa before. And we've been to Scandinave in Montréal and Whistler! Awesome job, Vida Team!